OUR CUSTOMERS’ HEALTH IS PARAMOUNT. FOR HYGIENIC PURPOSES, CONDOM EMPIRE WILL NOT ACCEPT NON-DEFECTIVE EXCHANGES OR RETURNS ON ANY ITEM THAT HAS BEEN OPENED, USED, TAMPERED WITH OR WORN – NO EXCEPTIONS!
A pre-approved Return Authorization Number is required for all returns. To request a Return Authorization, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
You may return new, unused, unopened products in its original case within 30 days. A 20% Restocking
Fee applies, unless your order meets the following circumstances:
• A product in your order was shipped in error, or
• If you have received a defective, or damaged product.
Condom Empire will pay for the cost of return shipping if the return is a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), inspection and processing of your return once it’s received (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).